FuseKaro.com Refund Policy

Effective Date: November 1, 2024 At FuseKaro.com, we strive to provide top-notch generator repair services. However, we understand that there may be instances where refunds are requested. This policy outlines the circumstances under which refunds may be issued.

1. Eligibility for Refunds

Refunds will only be considered under the following conditions: – Service Not Rendered:** If the repair service was not performed due to cancellation by FuseKaro.com or inability to provide the service. – Unresolved Issues:** If the problem persists after multiple repair attempts and FuseKaro.com determines that the generator is irreparable. – Overpayment:** If an overpayment was made by the customer during the billing process. – Incorrect Parts Replacement:** If a part replaced by FuseKaro.com is found to be incompatible or defective and cannot be replaced with the correct part.

2. Non-Refundable Items

The following are non-refundable: – Diagnostic fees, even if the customer decides not to proceed with the repair after the diagnosis. – Costs for completed repair services if the generator is functioning as per the agreed scope of work. – Costs for replacement parts once installed, unless the part is proven to be defective under warranty. – Cancellation fees for late cancellations or no-shows (refer to the cancellation policy).

3. Process for Requesting a Refund

Customers may request a refund by following these steps: 1. Submit a Request:** Contact FuseKaro.com via phone or email within 7 days of the service date to initiate a refund request. 2. Provide Documentation:** Include proof of payment (invoice or receipt) and details of the issue. 3. Inspection:** In some cases, FuseKaro.com may require the generator to be inspected again to validate the refund claim. Refunds will be processed only if the claim is found valid after review.

4. Refund Method

– Refunds will be issued using the same payment method used during the transaction.
– Refunds may take 7–10 business days to reflect in the customer’s account, depending on the payment gateway or bank policies.

5. Warranty Claims

If a service or part provided by FuseKaro.com is covered under warranty and fails within the warranty period, it will be repaired or replaced at no additional cost. Refunds are not applicable in such cases.

6. Exceptions

FuseKaro.com reserves the right to refuse a refund request in the following situations: – If the issue arises from factors outside our control, such as improper use or lack of maintenance. – If unauthorized third-party repairs were performed after FuseKaro.com’s service.

7. Contact Us

If you have any questions about this refund policy or wish to submit a refund request, please contact us:

Phone: +91 9889887931
Email: care@fusekaro.com
Address: #8/189 Beside MDH Petrol Pump Almaspet Kadapa Andhra Pradesh – 516001.